Shipping policy

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

- Please allow us 1-2 days to process your order. we make every effort to process orders as soon as possible. 

HOW LONG DOES IT TAKE FOR MY PRODUCT TO ARRIVE?

- Once we have processed your order, we will send you a message via e-mail.  It may take up to 7-15 days to deliver products safely throughout Australia. International shipping time is also estimated up to 6-27 days, however based on location there is a chance for your product to arrive 1 or 2 days delayed.

WHAT IF MY PACKAGE GETS MISPLACED DURING DELIVERY?

-  Late delivery of the package occurs because of delay in route, we will update you every time with tracking number and information about your order. However, if the package has not been delivered in ETA time or you don't receive the package, we have full track of your package and we will update you via Email about your order.

Some scenarios occur during delivery, and your package gets misplaced or won't arrive. In that case, we take full responsibility and ensure that you have been updated about your packaging and your money has been  refunded  within 24 hours after we have sent an Email update about order status. However, if you wish to purchase the same product from us, we will provide you with a Personal discount offer up to 10%. 

WHY FREE SHIPPING FEE THROUGH OUT AUSTRALIA?

• At our company, we are committed to ensuring the utmost satisfaction of our customers. We strive to provide a high level of service for the online purchasing of various Aftermarket parts and accessories, as we believe in delivering exceptional experiences to our valued customers. As a member of the car community, we recognize the importance of offering premium quality products. Therefore, we have made the decision to not calculate and charge shipping fees on our products. This approach allows our customers to access and sell only the finest and most reliable materials, ensuring maximum value for their investment. By eliminating shipping charges, we aim to lower the financial burden on our customers while still upholding our commitment to excellence. We understand the value of delivering superior service and products, and this policy reaffirms our dedication to providing an unparalleled buying experience for car enthusiasts. Our dedication to customer satisfaction and high-quality materials is unwavering. We constantly strive to enhance our product offerings and ensure seamless online transactions for our valued customers. We believe that this policy will contribute to our mission of being a trusted provider of exceptional Aftermarket parts and accessories within the car community.

INTERNATIONAL SHIPPING CHARGES AND DELIVERY TIME.

we understand that our customers may place orders from different countries around the world. We strive to provide efficient and reliable shipping services to ensure that your products reach you in a timely manner. Therefore, we have established the following policy regarding international shipping duration's and notifications:

1. Shipping Duration:  The duration of international shipping depends on the country from which you are placing an order. Once your order has been processed, we will send you a confirmation message via e-mail. It is important to note that international shipping can take anywhere between 6-27 business days to deliver products safely. 
2. Estimated Time:  Although we estimate the international shipping time to be within the 6-27 business day range, please bear in mind that the time may vary based on your location. There is a possibility for your product to arrive 1 or 2 days later than the estimated duration. However, we assure you that we will make every effort to expedite the delivery process and minimize any delays. 
3.  Notification: Once your order has been processed and shipped, we will promptly send you an e-mail notification with tracking information, allowing you to monitor the progress of the shipment. This will enable you to stay informed about the whereabouts of your product and estimate its arrival.
4.  Customer Support: Should you have any concerns or inquiries regarding the shipping duration or the location of your shipment, our dedicated customer support team is here to assist you. Please feel free to reach out to us via phone or e-mail, and we will provide you with the necessary information and updates regarding your order. we prioritize the satisfaction of our customers, and we are committed to ensuring a reliable and efficient international shipping experience. We appreciate your patience and understanding in cases where the delivery may be slightly delayed due to geographical factors.